Shipping Information and Policy
PLEASE NOTE: DUE TO COVID-19 DELAYS MAY ACCURE BEYOND BTD'S CONTROL IN SHIPMENT
WE PROVIDE TRACKING FOR EVERY ORDER
MOST ORDERS INCLUDE SHIPPING.
PRODUCT DETAILS WILL STATE IF THEY DO NOT, OR IF YOU WOULD LIKE TO CHOOSE LOCAL PICK UP AT OUR BUSINESS LOCATION.
CUSTOM ORDERS:
Please allow 14 Business Days for your order to be ready to ship. This allows us to create your custom design for approval. It is very import to check your mail (including spam mail) to verify proof of a custom design. Any orders that do not have a response on a custom design, will either be approved by BTD, or refunded.
Tree Swings:
Please allow 14 Business Days for your Tree Swing to be ready to ship. Due to the nature of cure time, weather elements, and time to engrave, it can take up to 14 days to process your order. We always strive for fast turn around times, but will not sacrifice the quality of our work to rush an order if the wood is not ready. Currently, our standard size tree swings ship USPS Priority Mail. DURING COVID-19 WE CAN NOT GUARANTEE USPS 2 OR 3 DAY PRIORITY DELIVERY. THIS IS BEYOND BTD'S CONTROL.
If the tree swing order contains custom engraving, please check your email (including spam) as we may send a proof for your review. If we do not receive a response, BTD will either approve the design, or refund the order by BTD discretion. BTD will make every attempt (up to 3) to contact you for proof approval. Delays in approval may result in a delay in shipping.
RECLAIMED TIN:
Many of our reclaimed tin pieces are RTS (really to ship). Please allow up to 14 Business Days for your order to be ready to ship. There are times when we must make to order. Our tin pieces are hand cut, and weather dependent for the process. You are always welcome to contact us before ordering to see if your item is RTS, or needs to be made to order.
Inked/Color Kitchen and Decor
Please allow 7 Business Days for your items to be ready to ship. Items are typically RTS, or take a few days to process.